Charitable company coordinating education and support services for parents
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EDUCARENTS COMPLAINTS PROCEDURE


At any time you can make a written or verbal complaint to any Educarents personnel or management using the following process.  The following options are available to assist to resolve your complaint. 
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Option 1 – Self help:
Try to resolve the problem yourself by talking to the person or people involved.  You may find that the behaviour was unintentional and will stop if you ask.

Option 2 – Seeking information:
Talk to a support person if you:
  • are not sure how to handle the problem yourself.
  • want to seek more information about what to do.

Option 3 – Asking local management to act:
Talk to a coordinator or other Educarents representative if you:
  • think there is a chance of quickly stopping the problem before it develops.
  • are likely to have an ongoing relationship with the person you are complaining about.
  • want them to talk confidentially to a person you are complaining about and convey your concerns.
  • want them to bring you together with the other party to conciliate.
  • want to discuss options and outcomes.
  • need to protect others in the environment.

Option 4 – Making a written complaint:
Make a written complaint to Educarents Ltd if:
  • you have tried to resolve the problem and failed.
  • your allegations are very serious.
  • your allegations have been denied and you want to substantiate them.
  • you want the complaint investigated.
  • you have been victimised for complaining.
You will need to provide exact details and any evidence of your allegations which will lead to an investigation. 
You are allowed to have support people with you at any interviews or meetings.

Option 5 – Asking for help elsewhere:
If the complaint has not been resolved internally with a satisfactory outcome for all, you can approach the:
  • Ministry of Education – National Office 04 463 8000
  • Human Rights Commission – 0800 496 877

Written complaints to Educarents Ltd may be made by emailing charity@educarents.com or submitting complaints form below.

    Complaint

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