EDUCARENTS COMPLAINTS PROCEDURE
At any time you can make a written or verbal complaint to any Educarents personnel or management using the following process. The following options are available to assist to resolve your complaint.
Option 1 – Self help:
Try to resolve the problem yourself by talking to the person or people involved. You may find that the behaviour was unintentional and will stop if you ask.
Option 2 – Seeking information:
Talk to a support person if you:
- are not sure how to handle the problem yourself.
- want to seek more information about what to do.
Option 3 – Asking local management to act:
Talk to a coordinator or other Educarents representative if you:
- think there is a chance of quickly stopping the problem before it develops.
- are likely to have an ongoing relationship with the person you are complaining about.
- want them to talk confidentially to a person you are complaining about and convey your concerns.
- want them to bring you together with the other party to conciliate.
- want to discuss options and outcomes.
- need to protect others in the environment.
Option 4 – Making a written complaint:
Make a written complaint to Educarents Ltd if:
- you have tried to resolve the problem and failed.
- your allegations are very serious.
- your allegations have been denied and you want to substantiate them.
- you want the complaint investigated.
- you have been victimised for complaining.
You are allowed to have support people with you at any interviews or meetings.
Option 5 – Asking for help elsewhere:
If the complaint has not been resolved internally with a satisfactory outcome for all, you can approach the:
- Ministry of Education – National Office 04 463 8000
- Human Rights Commission – 0800 496 877
Written complaints to Educarents Ltd may be made by:
- emailing charity@educarents.com
- posting to PO 142, Rolleston 7643
- submitting complaints form below
